FAQ – Frequently Asked Questions

Shipping & Delivery

How long does delivery take?
UK orders typically arrive within 3–5 business days. International orders may take 7–14 business days depending on your location.

Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Check our current promotions for details.

Can I track my order?
Absolutely. Once your order is dispatched, you'll receive a tracking link via email.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

How do I start a return?
Contact us via our Contact page and our team will guide you through the process.

When will I receive my refund?
Refunds are processed within 5–7 business days of receiving the returned item.

Products

Are your products covered by a warranty?
Yes, all our products come with a minimum 12-month warranty against manufacturing defects.

Are the products compatible with UK plug sockets?
Yes, all electronic products sold on our store are compatible with UK standard plug sockets (Type G).

Orders & Payment

What payment methods do you accept?
We accept all major credit/debit cards, Apple Pay, Google Pay, and Shop Pay.

Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placing them. Please contact us immediately via our Contact page.

Do you have a discount code?
Yes! Use code UELEGANCE10 at checkout for 10% off your order.